Direct Access to Freshigo's Medellín Operations
Our Soho office serves as the coordination hub for all Medellín operations, allowing same-day response for urgent cleaning requests. International property managers can initiate service via email and receive a comprehensive quote within 4 business hours.
Primary Coordination
Location & Access
Calle 29 #41-105 Oficina 903
Edificio Soho, Medellín, Colombia
English-first service coordination for international clients
"Our Soho office serves as the coordination hub for all Medellín operations, allowing same-day response for urgent cleaning requests."
Project Scope: Boundaries & Triggers
Baseline Assumptions
- • Standard residential units: 60–120m²
- • Commercial offices: 100–300m²
- • Access: Secure parking + elevator
- • Team: 2–3 cleaners per shift
Hard Boundaries
- • No heavy mold remediation
- • No exterior window washing >3rd floor
- • No hazardous material handling
- • Noise restrictions: 20:00–07:00
Scope Modifiers
- • Post-construction: +2 crew days
- • Pet presence: Eco-product surcharge
- • >15km from Soho: Travel fee applies
- • After-hours: +25% labor rate
Method Note: Evaluation Framework
Freshigo's quoting robustness is evaluated against three variables: property complexity (flooring, fixtures, bio-load), crew access constraints (elevator size, parking, building hours), and equipment load (HEPA vacuum runtime, steam cleaner water access). Our 24-hour quote turnaround assumes standard access and scope documentation. Post-construction and neglected properties often trigger a mandatory site visit, extending the timeline to 48 hours. We do not bid on projects where chemical resistance (e.g., industrial sealers) or access denial (e.g., no-parking zones) would compromise results.
Request a Quote
Submit your project details. We respond within 24 hours with a transparent proposal.
Expected Quote Breakdown
Our proposals are transparent. No hidden fees, no surprise surcharges.
Pitfall Warning
Rush requests submitted after 4 PM may not receive full scope assessment until the next business day. Post-construction cleaning requires specialized equipment and 2–3x more labor hours due to debris removal and fine dust elimination. If you need same-day service, call directly.
Scope Triggers (What changes the price)
- • Pet presence: +10% for specialized eco-neutralizers
- • Post-construction: Base rate × 1.5, minimum 1 full day
- • >15km from Soho: COP 25,000 travel fee
- • After-hours (18:00–07:00): +25% labor rate
Service Coordination: How Freshigo Operates
From first call to final inspection, every step is documented. You'll know exactly who is coming, when, and with what equipment.
Initial Consultation
Phone or email scope assessment. We ask about floor types, pet presence, and access hours.
Site Visit (if needed)
Commercial projects >200m² or post-construction jobs require a walkthrough within 48 hours.
Custom Proposal
Transparent pricing breakdown. No line-item surprises. Valid for 14 days.
Team Assignment
You receive crew lead name, shift time, and equipment list 24h before service.
Quality Inspection
Crew lead walks through with you. Sign-off required. Any issues resolved same-day.
"Our Soho coordination team maintains direct radio contact with all field crews, ensuring real-time response to scope adjustments."
Crew Size
2–3 cleaners per shift
Shift Length
4–8 hours typical
Field Glossary: Terms & Stances
HEPA Vacuum
99.97% @ 0.3 microns
Non-negotiable for post-construction. Standard vacuums redistribute fine dust. We require sealed-system HEPA units for all deep cleans.
Eco-Steam
>135°C dry vapor
Preferred over harsh chemicals for kitchens & bathrooms. Kills 99% of surface bacteria without residue. Slight delay vs. chemical cleaners.
Deep Clean
Baseboards to ceiling
Not "surface tidy." Includes inside cabinets, behind appliances, window tracks, and grout lines. 2–3x maintenance frequency.
Post-Construction
Fine dust & debris
Requires 2–3x more labor hours. Includes drywall dust removal, sticker removal, and first-pass deep clean before occupancy.
Re-Clean Policy
24-hour window
If you're unsatisfied, we return within 24 hours at no extra cost. This is for quality gaps, not scope changes.
Access Credentials
Parking + building
High-rises require intercom codes and parking spots. Failed access = travel fee + rescheduling. Verify with building admin first.
Medellín Service Area Coverage
We serve the entire metropolitan region. Extended coverage available with scheduling flexibility.
Core Coverage (No Travel Fee)
Extended Coverage (Fee Applies)
- • Itagüí, Bello, Copacabana: COP 25,000 travel fee
- • Guantapla, Remote Valley: 48h advance booking required
- • High-rise buildings: Verify elevator size & parking
Logistics Note
El Poblado and Envigado represent 60% of our client base due to high concentration of commercial offices and modern residential towers. Crews are pre-positioned in these zones for rapid deployment.
Client Communication Standards
Clear protocols. Predictable response times. No ghosting.
| Channel | Response Time | Availability |
|---|---|---|
| Phone | Immediate | Mon-Fri 7-18, Sat 8-14 |
| 4 business hours | Mon-Fri 9-18 | |
| 2–6 hours | Mon-Fri 9-18 | |
| Emergency | 6 hours | Water damage / Event prep |
Messages sent via social media may experience delayed response; direct phone or email is recommended for urgent requests.
Bilingual Capability
Our bilingual team ensures that international clients receive the same level of detail in English as our local Spanish-speaking clients. All documentation, quotes, and service reports are available in either language.