We collect only the essential data required to deliver pristine cleaning services in Medellín and the Aburrá Valley. This policy outlines exactly what we see, why we need it, and how we protect it with bank-grade security measures.
No selling. No sharing for marketing. No hidden tracking. Just the operational clarity required to enter your home or office with confidence and precision.
We avoid legal jargon. Here’s what we mean when we use specific terms in this policy.
Any information that identifies you directly: your name, phone number, email, or home address for service delivery.
Notes about your property (e.g., "apartment 903, Soho Building"). We keep this to ensure the right team arrives with the right equipment.
The act of storing, organizing, and accessing your data to schedule a clean or respond to a support request. It is strictly operational.
Your clear, affirmative action (like submitting a booking form). We never assume consent; we ask for it explicitly.
External services we use for payments (e.g., Bancolombia/PayU) or mapping (Google Maps). We vet their privacy standards rigorously.
What: Full name, mobile number, email address, and specific service address (Calle, number, floor, building instructions).
Why: To identify you as a client, contact the team on the day of service, and ensure our cleaners can access the property safely. Without this, we cannot dispatch a crew.
What: Billing details required for payment processing. Note: We do not store your credit card numbers or CVV codes on our servers. Payments are handled by certified payment gateways.
Why: To generate valid invoices (Factura Electrónica) for your records and comply with Colombian tax law (DIAN).
What: Post-cleaning ratings, notes about specific rooms or challenges (e.g., "pet in the house," "allergy concerns").
Why: To improve quality control and personalize future visits. We may anonymize this data to train our team on best practices.
If you accidentally share sensitive info via our contact form, contact us immediately at [email protected] for deletion.
Before trusting any service provider with access to your property, verify their data handling standards. These are the questions we answer for ourselves.
Where is my data physically stored?
On secure servers within Colombia. We do not use offshore data centers that fall under different jurisdictions.
Who has access to my apartment details?
Only the dispatched cleaning crew lead and our central scheduling manager. The access code is deleted 24 hours post-service.
Is my payment data secure?
We use PCI-DSS compliant gateways (PayU/Bancolombia). We only store a transaction ID, not your card numbers.
Can I delete my history?
Yes. Email us with "Delete My Data" in the subject. We will wipe your account within 48 hours, barring tax retention laws.
Do you sell data to advertisers?
Never. We are a service company, not a data broker. Your info stays internal.
What happens in a breach?
Immediate notification to affected users within 72 hours, as mandated by Colombian law (Habeas Data).
Many buildings in Laureles or El Poblado restrict service elevator hours. We must store your specific building access rules (e.g., "No service elevator after 5 PM") to avoid fines or denied entry.
Implication: We keep this note longer than your address to ensure smooth future bookings.
Occasionally, clients request entry via a secondary door for convenience. We document this, but we also require explicit confirmation if the entry point changes, to prevent security breaches.
Risk: Unauthorized entry if communication is compromised. We strictly validate all entry instructions on the morning of service.
We do not blindly trust software vendors. Every tool used to handle your data—from our booking form to our accounting software—undergoes a privacy audit. We look for three things:
For all requests regarding your data—access, correction, or deletion—please contact our designated officer directly.
For formal written correspondence or legal notices regarding privacy compliance.
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