Clear Terms for a Cleaner Service

Payment is due upon completion of service via approved methods (cash, transfer, or point-of-sale). We reserve the right to adjust pricing if the property condition significantly deviates from the initial description provided during booking. This includes excessive clutter, biohazards, or pre-existing damage that requires specialized attention beyond standard cleaning protocols.

Cancellations require 24-hour notice to avoid a 50% fee of the total service cost. Last-minute cancellations (less than 4 hours prior) are charged at 100%.

Scenario: A client books a "Post-Party Deep Clean" but the apartment requires heavy construction dust removal. The team will pause work, provide a revised quote for approval, or revert to a standard clean if declined.

freshigo carries insurance covering accidental damage caused by our crew during standard operations. This does not cover pre-existing items, fragile decor without prior disclosure, or electronics moved by our staff without explicit instruction.

Constraints: Our teams operate within standard building hours (9:00–18:00). Noise restrictions in residential buildings may limit equipment usage (e.g., industrial vacuums) in certain time windows.

If you are dissatisfied with any aspect of the service, contact us within 24 hours of completion. We offer a one-time re-clean for the specific areas of concern at no additional charge, subject to the original scope.

This policy excludes standard wear and tear, or issues arising from pre-existing conditions (e.g., stained grout that cannot be restored with standard cleaning). The re-clean must be scheduled within 7 days of the original service date.